What is clean? A simple question, but one without a clear or easy answer.
Dirty and clean are subjective notions attributed with different meanings in different circumstances. In cleaning services there is therefore the need for a quality measuring system where subjective opinion is replaced by objective assessment.
The first goal the Association for Cleaning Research (Vereniging Schoonmaak Research - VSR) set out to achieve was the development of an objective measurement system. Already a number of years now this VSR Quality Measurement System has taken root in the cleaning industry. Quality measurement gives service providers and clients alike an instrument to assess objective and rationally whether the delivered cleaning performance complies with preset standards.
It will also become possible within a site to compare and analyse quality on the basis of a series of consecutive inspections thus contributing to an optimally managed cleaning process: continuity in quality at sensible costs. To make VSR-QMS widely known and accepted various training programmes have been developed.
VSR-DCS Level 2 (Daily Checking System)
VSR-QMS Level 3 (Quality Inspection)
VSR-QMS Level 4 (Inventory and basic statistics)
VSR-QMS Level 5 (Management reporting and Advanced statistics)
VSR-QMS Seminar (Seminar for managers, both provider or client)