QMS (Quality Measuring System)

Both for the clients as well as for the contractors, in the course of the last decades the need has grown for an objective assessment of the quality of the delivered cleaning service. For this reason VSR developed their Quality Measuring System. This QMS describes a method, as agreed between clients and contractors, which leads to objective conditions of compliance for the cleaning performance. By means of inspection of cleaned elements according to specified requirements, carried out on a statistically based sample, it is possible to distinguish between "well cleaned" and "not well cleaned", according to a previously agreed quality level. Generally, the quality levels 97%, 96% and 93% are applied, which have proven to be satisfactory in practice. QMS is a useful instrument to improve the quality of cleaning services significantly. With QMS it is also possible to assess on the basis of objective criteria if actual performance complies with the contract specifications, and to adjust these when necessary. In conclusion, it can be stated that the quality measuring system, detailed in this standard, gives objective information on the quality of cleaning services. Under a VSR label software solutions for the QMS were developed, in it self-guaranteeing a swift and correct processing of inspections and preventing incorrect registration.